Privacy Policy

1. Data We Collect

• Account information such as name, email, and authentication identifiers from identity providers.
• Operational data that you upload or enter into the platform, including files, metrics, and annotations.
• Usage telemetry about how you interact with the app, including device identifiers, browser metadata, and feature engagement.
• Support communications and feedback you provide through chat, email, or surveys.

2. How We Use Data

We process personal and project information to operate the platform, deliver requested features, troubleshoot incidents, analyze performance, and communicate with you. Data may also be used to improve AI models, train safety systems, and administer security investigations.

3. Internal Sharing

m2iab personnel and contractors located in the United States may access user data to provide support, perform maintenance, and improve products. By using the service you grant us permission to share data internally across affiliated entities, systems, and environments that support platform operations.

4. Service Providers and Partners

We rely on vetted infrastructure, analytics, storage, and communications vendors. These partners only process data to provide contracted services to m2iab and must follow confidentiality and security commitments.

5. Compliance with Law Enforcement

We may preserve and disclose any information we collect when we believe it is reasonably necessary to comply with applicable laws, regulations, subpoenas, or governmental requests within the United States. This includes responding to court orders, cooperating with federal, state, or local agencies, or taking action to protect the rights, property, or safety of m2iab, our users, or the public.

6. User Choices and Access

You can submit support tickets to request access, corrections, or deletion of certain personal data, subject to legal and contractual limitations. Disabling cookies or third-party scripts may impact product functionality.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Backup copies may remain longer for disaster-recovery purposes.

8. Security

We apply technical and organizational measures such as encryption, access controls, and monitoring to safeguard your data. No system is perfectly secure, so you should use strong passwords, enable MFA where possible, and notify us promptly of suspected incidents.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date above and, if changes are material, provide additional notice through the product or email.

10. Contact

For privacy questions or to exercise your rights, email legal@m2iab.com. Please include sufficient information for us to verify your identity and understand your request.